How to contact our team
Where to write to us, what we need and how you find out about our reply.
Write in the app
On the web you'll find "Help" in the navigation; in the app it's under Settings → Help & support. Wherever something goes wrong – an upload, a payment or ELSTER – "Get help from the team" takes you straight to a request. Then we already know where you got stuck and which tax year it is about.
What is sent along
A request only carries where you were, the tax year and the app version – never your answers, amounts or documents. Please don't put a tax ID, IBAN or card number in the message. If we need to see your return, you share it on the request for a few days, read-only, and can end that at any time.
Our reply
We usually reply within two working days. You get a notification in the app and, if you allowed notifications, a push message; if you don't read the reply, an email follows. Notifications never contain the text of your request.
If you can't sign in
Tap "Trouble signing in?" on the sign-in page. We then reply by email. Support can't give personal tax advice; we explain the app and check whether it calculates correctly.